Basic FAQ

1. What is Beaucell?

• Beaucell is a skincare brand specializing in anti-aging products formulated for Malaysia’s tropical climate and sensitive skin types.

2. What products do you offer?

• We offer a range of anti-aging skincare products, including toners, creams, masks, serums, cleansing gels, and sunscreen.

3. How can I contact customer service?

• You can reach our customer service team at [customer service email] for any inquiries or assistance.

4. How can I track my order?

• Once your order is shipped, you will receive a tracking number via Beaucell's aftersales service.

5. What payment methods do you accept?
* We accept the following payment methods:

• Bank transfer
• Touch 'n Go eWallet (QR code direct transfer)
• Website payment options: FPX, credit card, eWallets (Touch 'n Go, Boost, GrabPay)
• Atome payment with 3 months 0% interest
• GrabPaylater payment with 4 months 0% interest

6. Do you offer international shipping?

• Yes, we ship internationally to selected countries. Please refer to our shipping policy for more details.

• For international shipping rates, please contact our customer service via the WhatsApp icon provided on our website.

7. Can I return or exchange an item?

• Yes, we accept returns and exchanges. Please refer to our return and refund policy for detailed information.

8. Are your products cruelty-free?

• Yes, all our products are cruelty-free and not tested on animals.

9. How can I stay updated on new products and promotions?

• Sign up for our newsletter or follow us on social media for the latest updates and promotions.

10. Where can I find more information about each product?

• Detailed information about each product, including ingredients and usage instructions, can be found on the product pages on our website.