7-Day Unconditional Return Guarantee

30-Day Ineffectiveness Return Guarantee

Sensitive Skin Return Guarantee

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Refund policy

Refund Mechanisms:

a. Sensitive Skin Return Guarantee:
  • If you experience sensitivity after using our products, simply provide a photo showing the sensitivity to apply for a refund.
b. 7-Day Unconditional Return Guarantee:
  • If you purchase a product and receive a tester, or receive a tester during promotions, only open the tester to experience the product. If unsatisfied, you can return the unopened full-size product within 7 days.
  • No reason is needed for the return.
Return Process for Sensitive Skin Return Guarantee and 7-Day Unconditional Return Guarantee:
  • Contact our customer service team (beaucell.official@outlook.com) to initiate a return.
  • Fill out the return form provided by our team.
  • Once approved, we will provide you with a return shipping label.
  • Please pack the items securely and send them to Beaucell.
  • Beaucell will process the refund within 7 days after receiving the return package.
c. 30-Day Ineffectiveness Return Guarantee:
  • This guarantee applies to the following products:
    • Beaucell - 60 Sec Peptide Instant Lift Hydration Toner
    • Beaucell - 60 Sec Provitamin B5 Firming Anti-Aging Radiance Serum
    • Beaucell - 60 Sec Lifting Camellia Hydrapeptide Cream
    • Beaucell - 10 Minutes Vfirm Fluid Mask
  • Must be used for a full 30 days before applying for a refund.
  • Must provide before-and-after photos for all "promised" usage days to prove the product is ineffective.
    • Example: (Using the product on day 1, 3, 5, 7, 9, 11, 13, ... until 30 days)
  • This refund does not require returning the product.
  • Refund Application Process:
    • Contact After-Sales Service
      • Contact our after-sales service through the following method:
        • WhatsApp: +601026183941
    • Refund Application
      • When applying for a refund, please provide before-and-after photos of product usage, usage duration, and a detailed description of the situation.
    • Inspection Process
      • Once the refund application is received, the company will conduct an inspection process.
    • Refund
      • After approval, the refund will be processed and returned to the customer's account within 7 business days.
  • Remark:
    • We reserve the right to modify the above terms and policies at any time and have the final decision and rights.

Shipping Cost Clause for All Returns:

  • All refunds do not include shipping costs.
  • If the order was placed with free shipping benefits, we will deduct the shipping cost before processing the refund.

Damaged Products:

  • If you receive a damaged product, we will reship a new product to you at no additional cost.
  • Contact our customer service team beaucell.official@outlook.com and provide photo evidence of the damage to apply for reshipment.